Terms of Service.

Effective Date: May 20, 2025

These Terms of Service ("Terms") govern your use of the MyHomemaker platform and services, operated by My Homemaker Corp. in British Columbia, Canada.

1. Acceptance of Terms

By purchasing a membership, booking a service, or otherwise engaging with MyHomemaker, you agree to be bound by these Terms.

2. Services

MyHomemaker provides subscription-based homemaking services, including but not limited to deep cleaning, tidying, laundry, errands, and light home organization.

3. Membership and Deep Clean Policy

  • All memberships include one initial deep clean and grant access to ongoing weekly service plans.

  • Clients must activate a recurring service plan within 14 calendar days following the deep clean.

  • If no plan is selected within 14 days, the membership is considered lapsed and must be repurchased to resume access.

  • Exceptions may be granted in writing for travel or temporary vacancy.

4. Payment and Billing

  • All payments are processed securely via Stripe.

  • Memberships are non-refundable once the deep clean is scheduled.

  • Weekly service plans are billed monthly in advance.

5. Cancellations and Pauses

  • Service plans may be paused with 7 days' written notice.

  • Paused memberships remain valid during travel/vacancy only with written pre-approval.

  • If services are paused for more than 14 days while the premises remain in use, the membership will be considered lapsed and must be repurchased to resume access to weekly service.

6. Unreasonable Conditions & Additional Cleaning Fees

  • Members must keep their homes in reasonable conditions prior to each scheduled visit. If a home is found to be excessively cluttered or unsanitary beyond normal use—such as after a party, event, or other exceptional circumstance—additional fees will apply.

  • In these cases, MyHomemaker reserves the right to charge an extra $50 per hour for the added cleaning time required. Members will be notified before any additional fees are charged.

7. Liability

  • MyHomemaker is insured and bonded in accordance with BC regulations.

  • We are not liable for pre-existing damage or for loss due to failure to disclose special property care instructions.

8. Amendments

We reserve the right to amend these Terms at any time. Continued use of our services constitutes acceptance of changes.

9. Governing Law

These Terms shall be governed by the laws of the Province of British Columbia and the laws of Canada applicable therein.

10. Contact

For questions or concerns regarding these Terms, contact: info@myhomemaker.ca.